Refund Policy

Last Updated: January 2025

1. General Policy Statement

Fresh Chicken Farm is committed to customer satisfaction and fair business practices. This Refund Policy outlines the terms under which refunds or exchanges may be provided for products or services purchased directly from our farm through authorized channels.

As our website serves an informational purpose only and does not facilitate online purchases, any transactions would occur through:

• Direct farm visits and on-site purchases
• Telephone orders for local delivery
• Agreements with wholesale or retail partners

2. Product Quality Guarantee

We are committed to providing high-quality eggs and agricultural products. All our products are:

• Produced following EU agricultural and food safety standards
• Subject to regular quality inspections
• Handled and stored according to best practices
• Clearly labeled with production dates and handling instructions

3. Perishable Products (Eggs)

3.1 Quality Issues

If you receive eggs with quality defects, you may be eligible for a refund or replacement if:

• The issue is reported within 3 days of purchase
• The eggs were stored properly according to labeling instructions
• You provide proof of purchase
• The defect is due to production or handling issues (cracked shells, internal quality problems)

3.2 Non-Refundable Situations

We cannot provide refunds or replacements for:

• Quality deterioration due to improper storage or handling after purchase
• Products past the best-before date
• Normal variations in egg size or yolk color
• Issues reported more than 3 days after purchase
• Products without proof of purchase

4. Organic Fertilizer and Other Products

For non-perishable products such as composted organic fertilizer:

• Refunds may be provided if the product is defective or significantly different from description
• Issues must be reported within 7 days of purchase
• Proof of purchase is required
• The product must be substantially unused

5. Refund Process

5.1 How to Request a Refund

To request a refund or replacement:

1. Contact us within the applicable timeframe (3 days for eggs, 7 days for other products)
2. Provide your proof of purchase (receipt or order confirmation)
3. Describe the issue with specific details
4. Provide photographs if possible (for quality issues)

5.2 Assessment and Resolution

Upon receiving your refund request:

• We will assess the situation within 2 business days
• We may request additional information or photographs
• If approved, we will offer a refund, replacement, or store credit
• Refunds will be processed using the original payment method
• Processing time is typically 5-10 business days

6. Farm Visits and Educational Programs

If you have paid for a scheduled farm visit or educational program:

• Cancellation by You: Full refund if cancelled at least 48 hours before scheduled time; no refund for cancellations within 48 hours
• Cancellation by Us: Full refund if we must cancel due to unforeseen circumstances
• Weather-Related Cancellations: Rescheduling offered first; refund available if rescheduling is not possible

7. Wholesale and Bulk Orders

For wholesale customers or bulk purchases:

• Specific terms are established in written agreements
• Quality disputes are handled according to contract terms
• Commercial customers should report issues within 24 hours of delivery
• Resolution may include credits toward future orders

8. No E-Commerce Transactions

Since this website does not process online payments or sales:

• EU Distance Selling Regulations regarding online purchases do not apply to this website
• No "cooling-off period" for internet purchases applies
• Any transactions occur through direct contact and separate arrangements

9. Exceptions and Special Circumstances

We may exercise discretion to provide refunds or replacements outside the normal policy in cases of:

• Extreme quality issues affecting multiple products
• Errors in order fulfillment on our part
• Long-standing customer relationships
• Other exceptional circumstances

10. Consumer Rights

This Refund Policy does not affect your statutory consumer rights under Polish and EU law, including:

• Rights regarding defective products
• Consumer protection regulations
• Food safety requirements

If you believe our products do not meet legal requirements, you may have additional rights beyond this policy.

11. Product Recalls

In the unlikely event of a product recall:

• Affected customers will be notified using available contact information
• Full refunds will be provided for recalled products
• Instructions for return or disposal will be provided
• Customer safety is our highest priority

12. Feedback and Complaints

We value customer feedback and take complaints seriously. If you are dissatisfied with our products or services:

• Contact us to discuss your concerns
• We will investigate all complaints thoroughly
• We aim to respond to complaints within 2 business days
• Your feedback helps us improve our operations

13. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated effective date. Transactions completed before policy changes will be governed by the policy in effect at the time of purchase.

14. Contact Information

For refund requests, questions, or concerns about this policy, please contact:

Fresh Chicken Farm
9 Armand Grange
Vadachester, VIC 2908
Poland
Phone: +584766918400
Registration Number: 49765745

15. Dispute Resolution

If you are not satisfied with our response to a refund request:

• Request to speak with farm management
• Consider mediation through local consumer protection services
• Exercise your legal rights through appropriate channels if necessary

We are committed to resolving disputes fairly and promptly.